These Terms of Service ("Terms") govern your access to and use of MailForge, operated by Zhost Consulting Private Limited ("Company", "we", "us"). Please read them carefully before using the Service.
By creating an account, accessing, or using MailForge, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
If you do not agree to these Terms, you must not use the Service.
MailForge is a multi-tenant email marketing platform that allows organisations to:
You agree to use MailForge only for lawful purposes and in accordance with these Terms. You must:
You may not use MailForge to:
New organisations receive a 14-day free trial. No payment information is required to start a trial.
All payments are non-refundable except as required by applicable law. If you believe you were charged in error, contact us within 7 days of the charge.
You may cancel your subscription at any time from the Billing portal. Cancellation takes effect at the end of the current billing period; you retain access until then.
MailForge, its logo, design, codebase, and all associated materials are the exclusive property of Zhost Consulting Private Limited and are protected by copyright and other intellectual property laws.
You retain full ownership of all content you create, upload, or send through the Service — including email templates, campaigns, and contact data. You grant us a limited, non-exclusive licence to store and process your content solely to operate the Service.
You are responsible for the accuracy and legality of any data you import into MailForge, including contact lists. You warrant that you have the legal right to email every address you import and that doing so complies with applicable law.
On account termination, we will retain your data for 90 days to allow for data export, after which it will be permanently deleted. Billing records are retained for 7 years as required by law.
By you: You may close your account at any time from your account settings or by contacting support.
By us: We may suspend or terminate your account immediately and without notice if:
On termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will do so.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZHOST CONSULTING PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
We may modify these Terms at any time. We will notify you of material changes by email or prominent in-app notice at least 14 days before they take effect. Continued use of the Service after changes constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in India. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.